Contact the Norton Cancer Institute Head & Neck Tumor Program Patient Navigator

Abbey Overstreet, R.N., OCN, Norton Cancer Institute Head & Neck Tumor Program patient navigator, helps patients and their families with the challenges that come with a tumor diagnosis. She is a registered nurse and an advocate for patients and families, providing information and support through diagnosis, treatment and beyond.

Patient navigator services are free and available as needed by patients and families.

Whether it’s financial concerns, confusion about a diagnosis or uncertainty about a treatment plan — we believe it’s our job not to let these barriers get in the way of timely care for our patients.

The patient navigator also can handle your physician’s referral to the Head & Neck Tumor Program. The patient navigator manages referrals, collects records and keep your referring provider up to date on all courses of action, so they remain integrated into your care.

Patient navigators are available through the four Norton Cancer Institute Resource Centers.

These oncology-certified patient navigators are here to connect patients with the support and information they need.

What to Expect From the Head & Neck Tumor Program Patient Navigator

  • Coordinates care and helps streamline appointments, allowing for more timely treatment
  • Identifies and assists with any barriers to cancer care, such as educational, financial, transportation, language, cultural or communication barriers
  • Supports the educational, emotional and social needs of patients and families
  • Provides one-on-one education to help patients and families understand diagnosis and treatment options
  • Links patients, families and caregivers to community resources to address specific needs during the cancer treatment experience

Leading-edge Care and Research

  • Regional leader in cancer research: With access to over 170 clinical trials, patients can join locally many of the same leading-edge studies that are available at larger centers. We are a research destination with enrolled patients who come from over 20 different U.S. states and two foreign countries.
  • Specialized expertise leading innovation: Our board-certified and fellowship-trained oncologists are subspecialized, allowing them to lead the way in advancing cancer treatment through innovative clinical trials and groundbreaking research.
  • We’re here when you need us: With same- or next-day appointments for newly diagnosed patients, valet parking and multiple locations across Kentucky and Southern Indiana, access to quality oncology care is our top priority.
  • Highly specialized testing and precision medicine: Our state-of-the-art Norton Cancer Institute Genomics Lab offers highly specialized testing that makes it possible to diagnose and treat cancer more precisely and to tailor advanced treatments based on a tumor’s specific genetic composition.
  • One-stop shop for care: Multidisciplinary care settings allow patients to schedule appointments with multiple specialists across Norton Healthcare on the same day and in the same location, making your cancer care more convenient and streamlined. This often saves patients the hassle of scheduling multiple appointments and planning for extra travel time.
  • Highly accredited: Norton Cancer Institute is accredited by the American College of Surgeons Commission on Cancer, National Accreditation Program for Breast Centers, and the American College of Radiology.

Care Designed With You in Mind

  • Robust support services: With five Norton Cancer Institute Resource Centers throughout Louisville and Southern Indiana, a patient navigator program, Behavioral Oncology Program, classes and events, art and music therapy, genetic counseling, nutrition services, financial counseling and more, our support team cares not just for the body, but the person within.
  • Insurance coverage: Medicare, Medicaid and most major commercial insurance plans are accepted.
  • Specialty pharmacy services: At Norton Specialty Pharmacy, patients receive regular consultations on their medications and treatment plan, making sure they get their prescriptions quickly and accurately. Our specialty pharmacists collaborate closely with your oncology team.
  • Ease of communication with your care team: Use your free Norton MyChart account to communicate with your provider, view appointments, refill prescriptions, get on the waitlist for an earlier appointment and more, anytime from a mobile device or computer
  • The Norton Healthcare Foundation, the philanthropic arm of Norton Healthcare’s not-for-profit adult-care services, continuously supports the purchase of new equipment, programs, education and funding of research to ensure our patients stay up to date with medical advances and technology.

Awards and Accreditations

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